Aftercare Site Administrator

Kane Group are an established, and successful multi-disciplinary building-services solution contractor, with our Head Office based in Banbridge, Northern Ireland.

We're an innovative, forward-thinking company with continued steady growth serving residential, hospitality, education, commercial and healthcare sectors with offices in Northern Ireland, London, Birmingham, Glasgow and the Republic of Ireland.

We are seeking a diligent and detail-oriented individual to join our team as an Aftercare Site Administrator. This role involves identifying and reporting potential defects within newly built apartments towards the end of the construction phase. The successful candidate will assist with the delivery of the project into Aftercare and will continue to manage the aftercare process, including logging, allocating, and closing out defects during the warranty period.

Key Responsibilities

• Conduct thorough inspections of apartments towards the end of the construction phase to identify potential imperfections.
• Report identified snags in a clear and detailed manner.
• Prepare and format technical documents.
• Collaborate with the construction and project management teams to ensure defects are addressed promptly.
• Assist with the transition of the project into the Aftercare phase.
• Organise and prepare periodic client meetings.
• Act as Aftercare administrator throughout the warranty period.
• Maintain accurate records of resolution works carried out
• Produce regular updates of project status.

Qualification

Essential

• CSCS
• GCSE or equivalent in Math’s and English Grade C or above

Desirable

• NVQ levels 2 or 3 in Business Administration or equivalent
• City & Guilds/BTEC in Business Studies, Administration and/or Customer Service

Experience and Knowledge

Essential

• Experience or basic understanding of M&E systems
• 1 year in a customer/client facing construction role
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Desirable

• Experience in construction, engineering, or professional services environment preferred
• 3 years in a customer/client facing construction role
• Microsoft Office Specialist (MOS) certifications

Abilities and Skills

Essential

• Strong attention to detail and excellent observational skills.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.

Desirable

• Knowledge of residential construction processes and standards.

Benefits

• Cash Health Plan to include Employee Assistance Programme
• 4 x Salary Death in Service cover
• Auto Enrolment Company Pension scheme (Salary Sacrifice)
• Company Sick Pay Scheme, which is available upon successful completion of probation, and increases with service
• Enhanced maternity & paternity benefits
• Paid professional subscriptions
• Variety of employee discounts
• Cycle to Work Scheme
• Corporate Gym discount for Kane employees
• Branded clothing
• Active Social and Wellbeing Committees
• Annual Health Checks
• Awards for long service
• Additional annual leave based on length of service
• Training and development opportunities

Kane is an Equal Opportunities Employer and welcomes applications from all sections of the community.