Aftercare Supervisor

Kane Group are an established, and successful multi-disciplinary building-services solution contractor, with our Head Office based in Banbridge, Northern Ireland.

We're an innovative, forward-thinking company with continued steady growth serving residential, hospitality, education, commercial and healthcare sectors with offices in Northern Ireland, London, Birmingham, Glasgow and the Republic of Ireland.

We are seeking an Aftercare Supervisor based in Birmingham to join our growing team.

About the Role

This hands-on supervisory role combines aftercare management, administration, customer service and technical site support. The successful candidate will be responsible for overseeing aftercare activities from notification through to resolution, ensuring a high standard of customer service and effective defect management across multiple projects.

Working closely with the Service & Maintenance Manager, Aftercare team members, Project, Commercial, Procurement and Technical teams, the role acts as a key link between internal stakeholders, clients, residents/end users, subcontractors and suppliers to ensure the timely and professional delivery of aftercare services.

The role requires flexibility to travel between project sites and company offices as required, together with a willingness to participate in an out-of-hours call-out arrangement when necessary.

As the Aftercare function continues to develop, the successful candidate will have the opportunity to take on increasing responsibility for people, processes, client relationships, operational performance and cost management, with a potential progression pathway into an Aftercare Manager role.

| KEY RESPONSIBILITIES |

• Manage aftercare activity from notification through completion and close-out.
• Prioritise planned and reactive workloads and coordinate engineers, administrators and subcontractors.
• Attend sites in the company vehicle to inspect and diagnose mechanical, electrical and general construction defects.
• Where suitably qualified, competent and safe, complete minor remedial works or first-time fixes.
• Define issues requiring further resources and coordinate labour, materials and return visits.
• Maintain accurate digital records of defects, appointments, communications, visits, costs and close-out evidence.
• Administer warranty obligations, target dates and expenditure, and support timely retention release.
• Process or oversee purchase orders, invoices, materials and supplier requirements.
• Act as a professional client contact, communicating attendance, findings, actions and progress.
• Plan and group jobs geographically to improve productivity, sustainability and first-time completion.
• Attend live projects where required to provide practical aftercare input and reduce repeat defects.
• Prepare reports, trend analysis, action logs and performance information.
• Identify root causes and work with project teams to prevent recurring defects.
• Support and motivate team members, promoting accountability and productive working.
• Develop aftercare procedures, systems and standards as the function grows.
• Escalate safety, quality, design, access or commercial concerns promptly.
• Ensure compliance with company procedures, health and safety, building standards and ISO systems.
• Represent the company professionally and maintain a high standard of customer service.

| QUALIFICATIONS |

Essential

• Recognised mechanical or electrical trade qualification, such as NVQ Level 2/3 or equivalent.
• CSCS Card for relevant skill/trade.
• Full UK Driving Licence.

Desirable

• Construction management, customer service or business administration qualification.

| EXPERIENCE & KNOWLEDGE |

Essential

• Maintenance, service, construction or aftercare engineering background.
• Previous Supervisory or management responsibility.
• Customer-facing construction experience and practical defect diagnosis.

Desirable

• Experience managing aftercare, warranties, retentions, budgets, subcontractors or a multiskilled team.
• Knowledge across mechanical and electrical building services.

| ABILITIES & SKILLS |

Essential

• Able to balance management and process responsibilities with physical site attendance.
• Logical defect assessment and sound awareness of competence limits.
• Strong communication, organisation, prioritisation and delegation.
• Confident with tablets, digital job systems, Outlook, Word and Excel.
• Hands-on, professional, customer-focused and improvement-led.

Desirable

• Experience with trend data, dashboards, CAFM or field-service systems.

• Coaching capability, commercial awareness and ambition to progress into an overseeing management role.

Additional Information

• Company van and associated equipment will be provided to support the delivery of the role.

| COMPANY BENEFITS |

• Cash Health Plan to include Employee Assistance Programme.
• 4 x Salary Death in Service cover.
• Auto Enrolment Company Pension scheme (Salary Sacrifice).
• Company Sick Pay Scheme, which is available upon successful completion of probation, and increases with service.
• Enhanced maternity & paternity benefits.
• Paid professional subscriptions.
• Variety of employee discounts.
• Cycle to Work Scheme.
• Corporate Gym discount for Kane employees.
• Branded clothing.
• Active Social and Wellbeing Committees.
• Annual Health Checks.
• Awards for long service.
• Additional annual leave based on length of service.
• Training and development opportunities.

Kane is an Equal Opportunities Employer and is committed to providing a fair and inclusive workplace where everyone feels valued.