Head of Operations - London

Kane Group are an established, and successful multi-disciplinary building-services solution contractor, with our Head Office based in Banbridge, Northern Ireland.

We're an innovative, forward-thinking company with continued steady growth serving residential, hospitality, education, commercial and healthcare sectors with offices in Northern Ireland, London, Birmingham, Glasgow and the Republic of Ireland.

Due to our strategic growth plans we are seeking to appoint a Head of Operations for our London Region.

The Head of Operations position is a pivotal role that bridges the strategic vision of the Company with its day-to-day operational execution.

Below is an outline of the key roles and responsibilities.

Strategic Responsibilities

Operational Strategy Development:

• Develop and implement operational strategies aligned with the Company's growth objectives and focusing on efficiency, scalability and profitability.
• Identify and integrate emerging technologies and innovations to enhance operational performance.

Business Planning:

• Collaborate with the Senior Head of Operations to shape short and long-term operational forecasting and target plans.
• Evaluate market trends and competition to identify opportunities for operational improvement and competitive advantage.

Project Execution Oversight:

• Ensure all projects are delivered on time, within budget and to the highest quality standards.
• Implement robust risk management practices to mitigate project risks and address challenges pro-actively while liaising with other departments i.e. HSEQ/Commissioning Managers/Leads

Operational Responsibilities

Team Leadership and Development:

• Lead, mentor, and develop operations/project managers, engineers and site teams to ensure high performance and alignment with company values.
• Establish training and development programs to enhance technical and leadership skills within the operations team.

Process Improvement:

• Standardise and optimise operational workflows to improve efficiency and reduce waste.
• Foster a culture of continuous improvement through feedback loops and performance metrics.

Resource Management:

• Oversee allocation and management of resources (human, financial and material) to maximize project and company performance.
• Monitor resource utilisation to ensure efficiency and cost-effectiveness.
• Analysing productivity data, optimising staffing and production capacity on site.

Client and Stakeholder Management

Client Relationship Management:

• Act as a senior point of contact for key clients, ensuring satisfaction and long-term partnership growth.
• Oversee client feedback processes to identify and address concerns promptly.

Stakeholder Engagement:

• Collaborate with internal departments (e.g., Pre-Construction, Commercial, Finance, Procurement, and Human Resources) to ensure seamless operations.
• Represent the company in industry forums and networking events to strengthen its market presence.

Performance Monitoring and Reporting

Key Performance Indicators (KPIs):

• Develop, implement and monitor KPIs to track operational performance and identify areas for improvement.
• Provide regular updates to the Senior Head of Operations and Senior Leadership Team on operational metrics, project progress and strategic initiatives.
• Undertake High Level Project reviews on all active projects

Compliance and Safety:

• Ensure all operations comply with UK regulations, industry standards, and best practices.
• Champion health and safety initiatives, promoting a zero-incident culture across all sites.

Innovation and Growth

Technology Integration:

• Drive the adoption of technology to enhance project delivery and operational efficiency.
• Maintaining a working knowledge of their industry including challenges and opportunities in their sector.
• Explore innovative M+E solutions that align with sustainability and energy efficiency goals.

Scalability and Expansion:

• Develop frameworks for scaling operations as the company expands within London and potentially into other markets and regions.
• Identify and evaluate opportunities for new service offerings or market sectors.

Financial Accountability

Budgeting and Cost Control:

• Oversee the management of operational budgets, ensuring cost-effective practices.
• Implement measures to optimize project margins and reduce unnecessary expenditures.
• Evaluate operational activities' impact on profitability and implement corrective actions as needed.
• Demonstrated proficiency in strategic planning, budgeting, and cost control, with a focus on efficiency and profitability.

Profitability Analysis:

• Evaluate operational activities' impact on profitability and implement corrective actions as needed.

Person Specification

• Minimum of 10 years’ relevant operational experience within construction, engineering or M&E sectors including at least 5 years in senior leadership.
• Proven track record of success in managing large-scale, multi-site projects with strong financial oversight and delivery accountability.
• Strong understanding of UK compliance standards, HSEQ regulations, and construction industry best practices.

• Experience in leading and developing high-performing teams, fostering a culture of accountability, learning, and growth.
• Confident communicator with a successful track record of building client relationships and engaging with senior stakeholders
  

Kane is an Equal Opportunities Employer.

Please be advised that we do not require assistance from recruitment agencies at this time.